Frequently Asked Questions

Liberty Digitizing has the capability to digitize virtually anything: left and front chest, caps, visors, beanies, jacket backs, gloves, patches, sleeves, towel, golf and other bags, as well as fabrics such as pique, jersey, fleece, polyester, leather, terry. We can also handle special embroideries such as foam, appliqué, redwork and sequins.

On receiving your design, we check the artwork and design requirements- if something appears to be missing we call or email you. After that, your design is assigned to a digitizer, which in the case of our regular customers is pre-assigned enabling a better understanding of their customers' preferred digitizing styles. Once the design is completed, the head digitizer conducts an on-screen check focused on technicalities: stitch density, sequencing, trims, color changes. The sew-out is rechecked by the head digitizer and corrections are made and re-sewn until it's perfect. Once the head digitizer finalizes the design, the service team does an overall recheck to make sure that no aspect of the order has been missed out on, for example, special instructions.

Most Formats Provided:
100, cnd, dsb, dst, dsz, emb, exp, jef, ksm, pes, pof, tap, xxx & others

Unless otherwise instructed by you, we send you digitized formats in DST only. Please let us know if you require any other formats for downloading and/or uploading.

Most Formats Accepted:
ai, cdr, eps, gif, jpg, pdf, png, psd, tif & others

We can digitize from almost anything: scanned garment, hand drawing, photographs- our graphic designers will clean up the artwork and if in doubt, we will send you back the artwork for your approval.

Most of our customers only need to submit one or two art files, but you have the ability to submit as many as eight files.

There is no charge to open an account. All you pay for is the actual digitizing. We offer free estimates.

We email you an invoice for each order. You can click on the link in the email that takes you to a secure PayPal site where you can make payment through any credit card of your choice (no registration with PayPal required). You don't have to share any credit card information with us.

Second options are provided if: (a) We feel that your logo may not sew out too well - we sometimes draw out some options for you to pick before digitizing: (b) We feel that you prefer to pick from two different looks (both which look good to us); (c) We are confused/unclear about your requirements. Please remember: there is never a charge for provision of 2nd options!

We take great pride in running a focused digitizing and vector art services business. That said, we have a highly experienced team with deep expertise across the entire embroidery, printing, and digital solutions space. As a result, we’re glad to provide our clients not only expert-level digitizing and vector services, but also a wide range of complementary solutions to support their business needs. Our core offerings include high-quality embroidery digitizing such as logo digitizing for left chest and caps, jacket back designs, photo digitizing, 3D puff effects, appliqué creation, and support for all machine formats. Every order includes a computerized test sew-out, quality report, and s — starting from just $15 with 6–12 hour delivery. We also specialize in vector art services including logo recreation, image cleanup, hand-drawn to vector conversions, and color separations — all delivered in industry-standard formats like AI, EPS, PDF, and SVG. Vector services start from $15 with 6–24 hour turnaround. Beyond design, we offer custom patch production covering embroidered, woven, PVC, leather, and sublimation patches with a range of backings like iron-on, sew-on, and velcro. Patches are available in custom shapes and sizes with bulk discounts, starting at $1.50 and delivered in 5–7 days. Expanding into digital, we provide full-service web development — from custom websites and e-commerce stores to CMS integration, API development, and performance/security optimization. We also offer creative web design services including UI/UX design, landing pages, brand-aligned mockups, wireframes, and interactive elements — all mobile-first and responsive. To help our clients grow online, we deliver powerful SEO services including full audits, keyword strategies, technical optimization, link building, and content development — with monthly performance reporting. For brand engagement, our social media marketing services cover strategy, content creation, community management, paid ads, influencer partnerships, and campaign reporting across all platforms. So whether you’re looking for expert digitizing, sharp vector artwork, patch production, a high-performing website, or help with SEO and social media — we’ve got you covered with complete digital and creative solutions for your business.

We typically price the logo based on the largest size. Smaller ones carry an extra charge of $10. Often for minor size differences, we will not charge you. Also, we give special discounts for names. If you have a certain target price for any logo, let us know and we'll attempt to match it.

For your assistance please call in +1 315-512-2283 for making your secure payments. You can also email us to support@libertydigitizing.com for the queries you might have for your payments. Our designated accounts personnel is available to assist you in this.

Feel free to contact our customer service for free support
Phone: +1 315-512-2283
Email: support@libertydigitizing.com
Hours: 24/7 Support Available